Return Policy

Last Update: 2024-01-01

At Protect Your Power, we stand behind the quality of our products and prioritize the satisfaction of our customers. Our Return Policy ensures that you can shop with confidence. 

100% Satisfaction Guarantee

Time Frame: If you are not completely satisfied with your purchase, you can return the product for a full refund within 60 days of purchase.

Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to send the product back to us.

Refund: Once we receive the returned item, we will process your refund to your original payment method. Please allow a certain number of days for the transaction to appear on your account, depending on your card issuer's policies.

Replacement Guarantee

Eligibility: In the event that any of our products are found to be damaged or defective within the first year of purchase, we are committed to replacing them at no additional cost to you.

Process: Contact our customer service team with your order number and a description of the issue. We may request photographs of the damaged product for verification.

Replacement: We will arrange for a replacement product to be sent to you, at no cost. The replacement will be of the same model, or a similar model if the original is unavailable. 

General Terms

Condition of Products: To be eligible for return, products must be in the condition you received them and include all original parts, except in the case of defective or damaged items.

Shipping Costs: Customers are responsible for the shipping costs of returning the product, except in cases of defective or damaged items.

Contact Us

If you have any questions or need assistance with a return or replacement, please contact our customer service team at support@protectyourpower.ca.  We are here to help and will do everything we can to ensure you have a positive experience.